Refund and Cancellation Policy

Free trial

The trial is free and requires no card. Nothing is charged unless you choose a paid plan.

Billing

Paid plans (Starter US$149/month, Pro US$299/month, plus applicable taxes) are billed monthly in advance and renew automatically. Switching plans takes effect immediately; Stripe adjusts the next invoice for the time remaining (proration).

Cancellation

Cancel at any time from Settings → Billing → Manage billing. You keep access until the end of the period already paid, then the subscription stops and no further charge is made. Your data remains available for download afterwards (see the Terms).

Refunds

Payments for periods already started are not refunded, including partial months. We refund in full any duplicate charge or billing error. If CertFlow was unavailable for a long period through our fault, contact us and we will offer a fair credit or refund.

To request a refund, email contact@certflow.cloud within 30 days of the charge with your organization name and invoice number. Approved refunds are returned to the original payment method, usually within 5–10 business days.